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Get information on our check-in and check-out times, policies for early check-in and late check-out, luggage storage services, and the identification required at check-in. Learn how to streamline your arrival and departure process.

  • What are the check-in and check-out times?

    Check-in time is at 2:00 PM, and check-out time is at 12:00 AM.

  • Can I request an early check-in or late check-out?

    Early check-in and late check-out requests are subject to availability. Please contact our front desk for assistance.

  • Is there a luggage storage service available?

    Yes, we offer luggage storage services for our guests. Please contact our front desk for assistance.

  • What identification is required at check-in?

    A valid photo ID and the credit card used for booking are required at check-in for verification purposes.

  • Can someone else check in on my behalf?

    Yes, someone else can check in on your behalf, provided they have a copy of your booking confirmation and a signed authorization letter from you.

  • Do you offer express check-out?

    Yes, we offer express check-out for our guests convenience. You can settle your bill and return your room key card at our express check-out desk.

  • Can I check in early in the morning?

    Early morning check-in requests are subject to availability and may incur additional charges. Please contact our front desk for assistance.

  • Is there a fee for late check-out?

    Late check-out fees may apply depending on the time of departure. Please inquire at the front desk for more information.

  • Can I store my luggage after check-out?

    Yes, we offer luggage storage services for our guests. You can store your luggage with us until you're ready to depart.

  • Is there a key deposit required at check-in?

    Yes, a key deposit may be required at check-in. This deposit will be refunded upon return of the key card at check-out.

  • What happens if I arrive late for check-in?

    If you anticipate arriving late for check-in, please inform us in advance. Your reservation will be held, and our front desk staff will assist you upon arrival.

  • Do you offer early check-in for special occasions?

    Early check-in requests for special occasions are subject to availability. Please contact our front desk for assistance.

  • Is there a fee for early check-in?

    Early check-in fees may apply depending on the time of arrival. Please inquire at the front desk for more information.

  • Can I check in without a credit card?

    A valid credit card is required at check-in to guarantee your reservation and for incidentals. Please contact our front desk for alternative payment options.

  • Can I request a specific floor or room location?

    While we cannot guarantee specific room locations, you may request your preferences when making a reservation, and we will do our best to accommodate your request.

  • Is there a waiting area for early check-in guests?

    Yes, we have a waiting area where early check-in guests can relax until their rooms are ready.

  • What happens if I need to check out late?

    Late check-out requests are subject to availability and may incur additional charges. Please contact our front desk to request late check-out.

  • Can I check out online?

    Yes, you can check out online through our website or mobile app. Simply follow the instructions provided.

  • Is there a fee for lost room keys?

    Yes, a fee may be charged for lost or damaged room keys. Please inform our front desk staff immediately if your key card is lost or damaged.

  • Can I pay for my stay in cash?

    Yes, we accept cash payments for your stay. However, a valid credit card is still required at check-in for incidentals.

  • Do you offer valet parking?

    Yes, we offer valet parking services for our guests. Please inquire at the front desk for more information.

  • Is there a fee for late check-in?

    Late check-in fees may apply for arrivals after our standard check-in hours. Please inform us in advance if you anticipate arriving late.

  • Can I request an early check-in for medical reasons?

    Early check-in requests for medical reasons are subject to availability. Please contact our front desk for assistance.

  • Can I check in with a debit card?

    Yes, you can check in with a debit card. However, please note that a valid credit card is still required at check-in for incidentals.

  • Can I extend my stay after check-in?

    Yes, you can extend your stay after check-in, subject to availability. Please contact our front desk to make arrangements.

  • Do you offer early check-in for loyalty program members?

    Yes, early check-in requests for loyalty program members are subject to availability. Please contact our front desk for assistance.

  • What should I do if I need to check out before the front desk opens?

    If you need to check out before the front desk opens, please inform our staff in advance, and we will make arrangements for an early check-out.