Please be patient while we process your request.

Understand our hotel policies, including our pet policy, any additional fees, guest safety and security measures, smoking regulations, and noise restrictions. Ensure a smooth and pleasant stay by knowing our guidelines.

  • What is the hotel's cancellation policy?

    Our cancellation policy varies depending on the rate and booking conditions. Please refer to your booking confirmation or contact our front desk for details.

  • What is the hotel's smoking policy?

    Our hotel is a non-smoking property. Smoking is only permitted in designated smoking areas outside the hotel.

  • Are pets allowed in the hotel?

    No

  • What is the maximum occupancy for rooms?

    The maximum occupancy varies by room type. Please refer to the room description on our website or contact our front desk for more information.

  • Do you have a minimum age requirement for check-in?

    Yes, the minimum age requirement for check-in is 18 years old. Guests under 18 must be accompanied by an adult.

  • What are the hotel's quiet hours?

    Our quiet hours are from 10:00 PM to 7:00 AM to ensure a peaceful environment for all guests.

  • What is the policy on extra beds and cribs?

    Extra beds and cribs are available upon request and subject to availability. Additional charges may apply.

  • Is there a dress code for the hotel restaurant?

    Yes, our restaurant has a smart-casual dress code. We kindly ask guests to avoid wearing swimwear and sports attire.

  • What is the hotel's policy on room modifications?

    Room modifications, such as changing the number of guests or extending your stay, are subject to availability and may incur additional charges.

  • Are visitors allowed in guest rooms?

    Visitors are allowed in guest rooms until 10:00 PM. Overnight stays by visitors are not permitted without prior approval and registration at the front desk.

  • What is the policy on lost and found items?

    Lost and found items are kept at the front desk. Please contact us if you have lost an item during your stay.

  • What is the hotel's policy on alcohol consumption?

    Guests must be 21 years or older to purchase and consume alcohol on the property. Please drink responsibly and respect other guests.

  • What is the policy on in-room parties?

    In-room parties are not permitted. We request that guests keep noise levels to a minimum to avoid disturbing others.

  • What is the hotel's payment policy?

    We accept major credit cards, debit cards, and cash. A valid credit card is required at check-in for incidentals.

  • Are there any restrictions on the use of hotel facilities?

    Certain facilities, such as the fitness center and pool, may have specific usage guidelines. Please refer to the facility's rules or contact our front desk for more information.

  • What is the policy on group bookings?

    Group bookings may have different policies and requirements. Please contact our reservations team for details.

  • What is the hotel's policy on gratuities?

    Gratuities are at the guest's discretion and are appreciated by our staff for exceptional service.

  • What are the check-in and check-out times?

    Check-in time is at 3:00 PM, and check-out time is at 12:00 PM. Early check-in and late check-out requests are subject to availability.

  • What is the policy on internet usage?

    We offer complimentary Wi-Fi for our guests. Please refrain from using the internet for illegal activities or bandwidth-heavy applications.

  • What is the hotel's policy on photography and filming?

    Photography and filming for personal use are allowed. For commercial purposes, prior approval from the management is required.

  • What is the policy on unattended minors?

    Minors must be accompanied by an adult at all times. The hotel does not assume responsibility for unattended minors.

  • Are there any restrictions on bringing outside food and beverages?

    Guests are welcome to bring outside food and beverages, but we encourage dining at our on-site restaurant and bar for convenience and quality.

  • What is the hotel's policy on room keys?

    Room keys should be returned upon check-out. Lost keys may incur a replacement fee.

  • What is the policy on damages to hotel property?

    Guests are responsible for any damages caused to hotel property during their stay. Charges may apply for repairs or replacements.

  • What is the hotel's policy on safety and security?

    We take the safety and security of our guests seriously. Please follow all safety guidelines and report any suspicious activity to our staff.

  • What is the policy on using the hotel's amenities?

    Hotel amenities are for registered guests only. Please respect the facilities and other guests while using them.

  • What is the hotel's policy on noise levels?

    We ask that guests keep noise levels to a minimum, especially during quiet hours from 10:00 PM to 7:00 AM.

  • What is the policy on gratuities for housekeeping?

    Gratuities for housekeeping staff are at the guest's discretion and are appreciated for excellent service.

  • What is the hotel's pet policy regarding service animals?

    Service animals are welcome at our hotel. Please inform us in advance if you are traveling with a service animal.

  • What is the policy on room inspections?

    Room inspections may be conducted by hotel staff for maintenance or safety reasons. Guests will be informed prior to any inspection.