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Find all the information you need about making, modifying, and canceling reservations at Ivy Garden. Learn about our booking policies, accepted payment methods, and available discounts for extended stays.

  • How can I make a reservation at Ivy Garden?

    You can make a reservation directly through our website, by phone, or by contacting our reservations team via email.

  • What is the cancellation policy?

    Our cancellation policy varies depending on the type of booking and rate selected. Please refer to your booking confirmation or contact our reservations team for details.

  • Are there any discounts for extended stays?

    Yes, we offer special discounts for guests booking extended stays. Please inquire with our reservations team for more information.

  • Can I modify my booking after it’s confirmed?

    Modifications to bookings are subject to availability and may incur additional charges. Please contact our reservations team for assistance.

  • What payment methods are accepted?

    We accept major credit cards, debit cards, and cash payments. Please note that a valid credit card is required to guarantee your reservation.

  • Is there a minimum age requirement for booking a room?

    Yes, guests must be at least 18 years old to book a room at Ivy Garden.

  • Can I make a reservation without a credit card?

    While a credit card is required to guarantee your reservation, you may contact our reservations team for alternative payment options.

  • Do you offer group booking discounts?

    Yes, we offer special rates for group bookings. Please contact our reservations team for more information and to make arrangements.

  • What is the difference between a standard booking and a non-refundable booking?

    Standard bookings allow for free cancellation within a certain time frame, while non-refundable bookings are non-cancellable and non-refundable.

  • Is my credit card information secure when making a reservation?

    Yes, we take the security of your personal information seriously. Our website is encrypted to ensure secure transmission of data.

  • Can I request a specific room or room type?

    While we cannot guarantee specific room requests, you may contact our reservations team with your preferences, and we will do our best to accommodate your request.

  • Do you offer special rates for corporate bookings?

    Yes, we have corporate rates available for business travelers. Please contact our reservations team for more information.

  • Is breakfast included with my reservation?

    Breakfast may be included with certain room rates or packages. Please check your booking confirmation or contact our reservations team for details.

  • Can I book a room for someone else?

    Yes, you may book a room for someone else. Please provide their name and contact information when making the reservation.

  • What do I need to bring with me for check-in?

    Please bring a valid photo ID and the credit card used to make the reservation for verification purposes.

  • Is there a minimum stay requirement?

    Minimum stay requirements may vary depending on the dates and room type selected. Please check our website or contact our reservations team for more information.

  • Do you offer travel insurance?

    We do not offer travel insurance directly, but you may purchase travel insurance through a third-party provider for added peace of mind.

  • Can I request a cot or extra bed for my room?

    Yes, cots and extra beds are available upon request and are subject to availability. Additional charges may apply.

  • What is the difference between a single and double occupancy rate?

    Single occupancy rates apply when only one guest occupies the room, while double occupancy rates apply when two guests occupy the room.

  • Do you offer special packages or promotions?

    Yes, we offer various packages and promotions throughout the year. Please check our website or contact our reservations team for the latest offers.

  • Are there any blackout dates for promotions?

    Blackout dates may apply to certain promotions and packages. Please check the terms and conditions of the promotion or contact our reservations team for details.

  • Can I request a room with a specific view?

    While we cannot guarantee specific views, you may request your preferences when making a reservation, and we will do our best to accommodate your request.

  • Is there a limit to the number of rooms I can book?

    You may book multiple rooms subject to availability. For group bookings, please contact our reservations team for assistance.

  • Do you offer discounts for repeat guests?

    Yes, we value our repeat guests and may offer special discounts or perks. Please contact our reservations team for more information.

  • Can I earn loyalty points with my reservation?

    Yes, you may be eligible to earn loyalty points with certain bookings. Please check our loyalty program terms and conditions or contact our reservations team for details.

  • What is the maximum length of stay allowed?

    The maximum length of stay allowed may vary depending on availability and room type. Please contact our reservations team for more information.

  • Is there a waiting list for fully booked dates?

    Yes, we maintain a waiting list for fully booked dates. Please contact our reservations team to be added to the waiting list, and we will notify you if a room becomes available.

  • Can I cancel or modify my reservation online?

    Yes, you can cancel or modify your reservation online through our website, provided it meets the terms and conditions of our cancellation policy.

  • Can I add extra amenities or services to my reservation?

    Yes, you may add extra amenities or services to your reservation, such as breakfast, airport transfers, or spa treatments. Please contact our reservations team for assistance.

  • Is there a deposit required to make a reservation?

    Yes, a deposit may be required to guarantee your reservation, especially for non-refundable bookings. Please refer to your booking confirmation or contact our reservations team for details.