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FO Supervisor
Milana Lapina

With a solid foundation in Business Administration, I have amassed extensive volunteer and professional experience in Hospitality Management.

With a solid foundation in Business Administration, I have amassed extensive volunteer and professional experience in Hospitality Management. My primary responsibilities encompass various critical areas, including Hotel Administration, Call Center Operations, Reservations, and Guest Relations. Throughout my career, I have honed a diverse set of skills that, combined with my innate leadership qualities, enable me to excel as an effective and efficient specialist in a multicultural environment.

My journey in hospitality has allowed me to develop exceptional communication and language skills, which are instrumental in delivering outstanding guest experiences. My role involves not just managing operations but also ensuring that every guest feels valued and has a memorable stay. I am passionate about creating a warm, welcoming atmosphere and resolving any issues promptly and effectively to enhance guest satisfaction.

In addition to my technical skills, I bring a high level of emotional intelligence and cultural awareness to my work. I thrive in diverse environments and enjoy collaborating with colleagues from different backgrounds to achieve common goals. My proactive approach and attention to detail ensure that every aspect of hotel management is handled with precision and care.

As we continue our journey together, I am committed to making your hotel experience exceptional. I look forward to meeting you and contributing to memorable and enjoyable stays at our hotel. Let's create remarkable experiences together!